The Waters Earns Prestigious Customer Experience Award!

We are thrilled to announce that nine of The Waters communities have been honored with a Customer Experience Award™ from Activated Insights, a nationally recognized customer satisfaction firm. This distinguished recognition places us among the top 15% of care providers nationwide, a testament to our unwavering commitment to excellence in senior living.

The communities that received this award are:

The Waters on 50th
The Waters of Eden Prairie
The Waters of Edina
The Waters of Excelsior
The Waters of Highland Park
The Waters on Mayowood
The Waters of Oak Creek
The Waters of Pewaukee
The Waters of Plymouth

What This Means for Our Communities

Each month, Activated Insights conducts thousands of phone-based satisfaction interviews with residents, patients, and their families. Providers are rated across 12-16 key service categories, including communication, dignity, safety, food quality, and more. Only those who score in the top 15% for each category receive the Customer Experience Award™. Maintaining high scores across multiple categories throughout the year can also earn providers a Best-in-Class distinction.

Our Award-Winning Service Categories

The Waters communities received this award due to their performance across the following areas:

• Overall Customer Experience
• Overall Satisfaction
• Personal Care
• Variety of Food/Menu Choices
• Cleanliness
• Activities
• Move-in Process
• Communication
• Response to Problems
• Dignity and Respect
• Individual Needs
• Safety and Security
• Recommend to Others

These categories represent the core of our mission: to enhance the well-being of our residents and provide an enriching, high-quality living experience.

How We Achieved This Recognition

Our success stems from our dedication to excellence and personalized care. Here’s what sets The Waters apart:

• Listening to Our Resident Feedback: We continuously evolve our services based on valuable input from our residents and their families.
• Commitment to Quality and Respect: We prioritize dignity, safety, and comfort to enhance daily living.
• Nationally Competitive Performance: Out of 2,700 care providers and 150,000 satisfaction interviews, we proudly scored in the top 15% nationwide.
• Focus on Continuous Improvement: By maintaining excellence throughout the year, we strive for ongoing recognition as a Best-in-Class provider.

Join Us in Celebrating!

This recognition is a reflection of our incredible team’s dedication and hard work. We invite you to celebrate this achievement with us and experience firsthand the exceptional care and vibrant communities at The Waters.

Thank you to our residents, families, and staff for your trust and support—we couldn’t have done it without you!