The Waters of Excelsior Earns Prestigious Customer Experience Award!

We are thrilled to announce that The Waters of Excelsior has been honored with a Customer Experience Award™ from Activated Insights, a nationally recognized customer satisfaction firm. This distinguished recognition places us among the top 15% of care providers nationwide, a testament to our unwavering commitment to excellence in senior living.

What This Means for Our Community

Each month, Activated Insights conducts thousands of phone-based satisfaction interviews with residents, patients, and their families. Providers are rated across 12-16 key service categories, including communication, dignity, safety, food quality, and more. Only those who score in the top 15% for each category receive the Customer Experience Award™. Maintaining high scores across multiple categories throughout the year can also earn providers a Best-in-Class distinction.

Our Award-Winning Service Categories

The Waters of Excelsior received this award in the following areas:

• Overall Satisfaction
• Personal Care
• Variety of Food/Menu Choices
• Cleanliness
• Activities
• Move-in Process
• Overall Customer Experience

These categories represent the core of our mission: to enhance the well-being of our residents and provide an enriching, high-quality living experience.

How We Achieved This Recognition

Our success stems from our dedication to excellence and personalized care. Here’s what sets The Waters of Excelsior apart:

• Listening to Our Residents: We actively incorporate feedback to improve and tailor our services.
• Commitment to Quality Care: Our team is devoted to creating a welcoming and supportive environment.
• Nationally Competitive Scores: Out of 2,700 care providers and 150,000 satisfaction interviews, we proudly scored in the 85th percentile.
• Continuous Improvement: We utilized Activated Insights’ service for one quarter to obtain the Customer Experience Award™ and aim to maintain excellence throughout the year to achieve Best-in-Class status.

Join Us in Celebrating!

This recognition is a reflection of our incredible team’s dedication and hard work. We invite you to celebrate this achievement with us and experience firsthand the exceptional care and vibrant community that make The Waters of Excelsior a leader in senior living.

Thank you to our residents, families, and staff for your trust and support—we couldn’t have done it without you!